Help Me Help You - Everyone please read - From Admin

Discussion in 'Announcements & Support' started by MOAdmin, Aug 5, 2017.

  1. MOAdmin

    MOAdmin Administrator

    Dec 14, 2015
    Guys,

    I would really like to speed up my response time in dealing with technical issues but I need your help.

    If you're having issues from your cpu I will need to know your operating system, what browser you're using, and what version of the browser you're using.

    If you're using the app I will always need to know if you're using Droid or iOS, if everything is up to date, and if you're having issues always uninstall then reinstall and state that you have done so when reporting an issue.

    The more information you can provide in your initial post the faster I can get to the bottom of it and resolve your issue. If you're getting an error I will always need to know what that error says. Include screenshots if you can. Here are a few tutorials on taking screenshots.

    For Windows - https://www.take-a-screenshot.org/windows.html
    For Droid - https://www.take-a-screenshot.org/android.html
    For iOS (Apple products) - https://support.apple.com/en-us/HT200289

    I greatly appreciate everyone's help with this. I would like to better serve the community and know I can do so if you help and follow the advice in this post.
     
    archer66 likes this.