Great Customer Service

Discussion in 'Archery Equipment' started by TrackerCasey, Oct 27, 2010.

  1. TrackerCasey

    TrackerCasey Active Member

    Sep 20, 2006
    Mid-Michigan
    After thousands of shots my Tru-Fire Release bought the farm, and after looking for a few days I see that they don't make it anymore so I emailed Tru-fire and less than 12 hours later(over night) I had an email saying send it in. I took it to the post office on Thursday afternoon last week and have my fixed release back to by noon today!!! NO CHARGE NO QUESTIONS!!!
     
  2. venatic

    venatic ΜΟΛΩΝ ΛΑΒΕ

    :claphands::claphands::claphands:
     

  3. sand_manms

    sand_manms New Member

    Dec 13, 2005
    South Mississippi
    :eek:::eek:::claphands::claphands:
     
  4. dodge

    dodge Active Member

    Oct 8, 2010
    cedar hill, mo
    I have always shot a tru fire release and now have another reason to:eek::
     
  5. MJO21

    MJO21 Active Member

    Dec 12, 2008
    Union, MO
    Just curious, what part bought it? I too have a tru-fire, and went shopping to buy a backup only to find they do not make it anymore. My strap is really worn. So I bought on similar to mine so I could jsut take the trigger off and bolt it to the new strap.
    MJO
     
  6. TrackerCasey

    TrackerCasey Active Member

    Sep 20, 2006
    Mid-Michigan
    an internal spring broke. I don't think they will replace a strap, but a quick email will answer that question.
     
  7. Monofletch

    Monofletch Senior Member

    Sep 1, 2007
    Midwest
    Got to love that kind of service!