Great Customer Service

Discussion in 'Archery Equipment' started by TrackerCasey, Oct 27, 2010.

  1. TrackerCasey

    TrackerCasey Active Member

    Sep 20, 2006
    After thousands of shots my Tru-Fire Release bought the farm, and after looking for a few days I see that they don't make it anymore so I emailed Tru-fire and less than 12 hours later(over night) I had an email saying send it in. I took it to the post office on Thursday afternoon last week and have my fixed release back to by noon today!!! NO CHARGE NO QUESTIONS!!!
  2. venatic

    venatic ΜΟΛΩΝ ΛΑΒΕ


  3. sand_manms

    sand_manms New Member

    Dec 13, 2005
    South Mississippi
  4. dodge

    dodge Active Member

    Oct 8, 2010
    cedar hill, mo
    I have always shot a tru fire release and now have another reason to:eek::
  5. MJO21

    MJO21 Active Member

    Dec 12, 2008
    Union, MO
    Just curious, what part bought it? I too have a tru-fire, and went shopping to buy a backup only to find they do not make it anymore. My strap is really worn. So I bought on similar to mine so I could jsut take the trigger off and bolt it to the new strap.
  6. TrackerCasey

    TrackerCasey Active Member

    Sep 20, 2006
    an internal spring broke. I don't think they will replace a strap, but a quick email will answer that question.
  7. Monofletch

    Monofletch Senior Member

    Sep 1, 2007
    Got to love that kind of service!